❓ Frequently Asked Questions
Answers to all your questions about 1kk
From opening an account to withdrawing money via bKash — find complete answers to the most common 1kk questions all in one place.
1kk is a simple and secure online betting platform for players in Bangladesh. On this FAQ page we have compiled detailed questions and answers covering account registration, deposits and withdrawals via bKash and Nagad, cricket betting, slot games, bonus terms, and responsible gaming. If you cannot find the answer to your question, contact our 24/7 Bengali live chat support.
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Account and Registration
Account and Registration
To open an account at 1kk, you need an active mobile number and valid national ID information. The registration process is fully available in Bengali and takes just a few minutes. Accounts can only be opened by those aged 21 or above.
No, each person can only open one 1kk account. Any attempt to open multiple accounts using the same mobile number or ID will result in those accounts being permanently closed, and all deposited funds may be forfeited.
Click the "Forgot your password?" option on the 1kk login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you run into any issues, contact our 24/7 live chat support.
Yes, identity verification must be completed before you can make a withdrawal. It is an important part of keeping your account secure. Simply upload a clear photo of your national ID or passport to complete the process. Verification is usually completed within 24 hours.
After logging in, you can update your email address and some profile information from account settings. To change your name or mobile number, you will need to contact the support team via live chat, as these changes require additional identity verification.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits to 1kk via bKash are generally instant — in most cases your balance is updated within a few seconds to a maximum of 2-3 minutes. During network issues or banking maintenance periods, it may take a little longer. If you have a problem, let us know via live chat.
The minimum deposit amount at 1kk is ৳100. This applies to all methods — bKash, Nagad, Rocket, and bank transfer. You can start playing with a small budget, though depositing more will help you get the most out of bonuses.
Withdrawals to Nagad are usually completed within 1 hour. The minimum withdrawal amount is ৳800. Your account verification must be complete before you submit a withdrawal request. Our fast processing continues even at night and on weekends.
1kk itself does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transfer charges. For bank transfers, your bank's standard charges may apply.
Yes, both Rocket and bank transfer are completely safe at 1kk. Our platform uses SSL encryption to keep your financial transaction data secure. All payment channels are verified and monitored.
A withdrawal request can be cancelled before processing begins. If you want to cancel immediately after submitting, contact us via live chat. Once processing has started, it can no longer be cancelled. Cancelled funds are returned to your gaming balance instantly.
Games and How to Play
Games and How to Play
To bet on BPL matches at 1kk, go to the cricket section and select your preferred match from the list of ongoing or upcoming BPL fixtures. You can place bets on various markets including match winner, total runs, and wickets. Read the odds carefully before placing a bet and set your own budget.
RTP (Return to Player) measures what percentage of wagered money a game theoretically returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. This is a long-term mathematical average — the outcome of each spin is completely random (controlled by a Random Number Generator).
Yes, 1kk is fully mobile-friendly. You can access the site directly from any smartphone browser and play without downloading a separate app. The site runs smoothly on both Android and iOS devices.
In a live casino, you play with a professional dealer in real time via video streaming, which gives you the feel of a physical casino. Regular casino games are software-based and can be played at any time. The live option provides a more social and immersive experience.
Yes, 1kk only uses games from recognised and reputable software providers — such as Pragmatic Play, PG Soft, JILI, and Spribe. All these games run on Random Number Generator (RNG) technology and are tested by independent third parties, which ensures fair play.
Bonuses and Promotions
Bonuses and Promotions
The 1kk welcome bonus is 120% on your first deposit, up to ৳10,000. So if you deposit ৳5,000, you will receive ৳6,000 as a bonus and can start playing with a total of ৳11,000. To claim the bonus, make sure the bonus option is active when you make your first deposit.
The wagering requirement for the 1kk welcome bonus is 25 times. This means you need to wager 25 times the bonus amount before you can withdraw it. For example, if you receive a ৳6,000 bonus, you will need to place a total of ৳150,000 in bets before that bonus becomes withdrawable.
The 1kk VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You move up automatically through regular play. Benefits include weekly cashback of 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum, along with exclusive promotions and priority support.
Bonus eligibility may vary depending on the promotion. Generally, the welcome bonus can be used in full on slot games. Contribution rates for cricket betting and live casino may differ. Read the terms next to each bonus or ask via live chat.
Yes, 1kk offers special promotions for various occasions — such as cricket betting bonuses during BPL and T20 season, special cashback for Eid, and special offers during Ramadan. Check the promotions page regularly for updates or ask via live chat.
Safety and Responsible Gaming
Safety and Responsible Gaming
Yes, 1kk is for those aged 21 and above only. Age is verified during account registration. Any account belonging to an underage user will be closed immediately and deposited funds will not be returned. We are committed to responsible gaming.
If you feel you need a break for a while, send a request via live chat or by email to [email protected]. Your account will be suspended for the specified period (7 days, 30 days, or longer). During the break you will not be able to log in under any circumstances.
1kk uses SSL encryption technology to keep all your personal and financial information secure. We do not sell any personal information to third parties. For more details, please read our privacy policy.
If you feel that gaming is having a negative effect on your life or family, contact 1kk support immediately and request self-exclusion. On our responsible gaming page you will find professional support resources and guidance. Seeking help to deal with a gaming problem is a sign of strength.
Still have questions? Get in touch with support
Our Bengali-speaking support team is with you seven days a week, twenty-four hours a day.
Get Support
The 1kk support team works entirely in Bengali. Whether it is cricket betting, bKash withdrawals, or a bonus issue, we are ready to help you resolve it quickly.
- 24/7 live chat support
- Full service in Bengali
- Fast and effective solutions
- Email support also available
Live chat support
Available in Bengali 24/7 — start a live chat from any page on the site
Email support
[email protected]
Response time
Instant on live chat. Email replies are usually received within a few hours.
Language
Full support in Bengali