1kk Terms and Conditions

1General Information and Definitions

These terms and conditions ("Terms") apply to the use of the 1kk platform and all its services. By using this website you are considered to have automatically agreed to these Terms.

Key Definitions

• "Platform" refers to the 1kk website, mobile version and all related services.
• "User" or "Player" refers to any person who operates a registered account on the platform.
• "Account" refers to the user's personal gaming account created through registration.
• "Bonus" refers to promotional offers, cashback and rewards provided by 1kk.
• "Wager" or "Bet" refers to the amount of money placed by the user to participate in a game.
• "Turnover" refers to the total amount of wagering required before bonus funds can be withdrawn.

2Account Registration

To create an account on 1kk you must meet the following requirements:

• You must be 21 years of age or older.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration — name, address, phone number, date of birth — must be completely accurate and truthful.
• The account is for personal use only; operating an account on behalf of a third party is prohibited.
• It is the user's responsibility to keep the account password confidential.

Updating Your Information

If any of your personal details change — such as your phone number or address — please notify our support team immediately. 1kk will not be held responsible for any account verification issues caused by outdated or incorrect information.

3Age Restrictions

1kk strictly prevents underage gaming. This platform is for persons aged 21 and above only.

• 1kk may request a government-issued ID (National ID card or passport) for age verification at any time.
• Failure to pass age verification may result in account suspension and balance forfeiture.
• A note to parents: please use parental control software to prevent minors from accessing online gaming sites.

4Account Verification

1kk follows a Know Your Customer (KYC) process to ensure safe and transparent operations.

Required Documents

• Government-issued photo ID (National ID card or passport).
• Proof of address if required (utility bill or bank statement).
• Proof of ownership of the payment method (screenshot of bKash, Nagad or Rocket account).

Additional verification may be requested before large withdrawals or whenever 1kk deems it necessary. Withdrawals may be delayed until verification is complete.

5Deposits and Withdrawals

Deposits

• Minimum deposit: ৳100 (all methods).
• Accepted payment methods: bKash, Nagad, Rocket, bank transfer.
• Deposits are generally credited to the account instantly. If there is a delay, please notify the support team.
• Deposits may only be made from your own payment account. Payments from third-party accounts will not be accepted and will be returned.

Withdrawals

• Minimum withdrawal: ৳800.
• Standard withdrawal processing time: within 1 hour.
• Withdrawal requests will only be sent to the payment method used for the deposit.
• Processing times may increase due to verification delays.
• 1kk reserves the right to suspend withdrawals in cases of suspicious activity.

6Bonuses and Promotions

1kk offers various types of bonuses and promotional offers. Each bonus has specific terms and conditions that should be read carefully before claiming.

Welcome Bonus

• 120% bonus on first deposit up to ৳10,000.
• A 25x turnover is required before the bonus can be withdrawn.
• The welcome bonus applies only once per account.
• After claiming a bonus, the turnover must be completed within the specified time limit.

VIP Cashback

• Bronze: up to 0.2% cashback per week.
• Silver: up to 0.5% cashback per week.
• Gold: up to 0.8% cashback per week.
• Platinum: up to 1.0% cashback per week.

General Bonus Terms

• Bonus funds cannot be withdrawn directly; they will be converted to real funds after the turnover is completed.
• Multiple bonuses cannot be active at the same time unless otherwise stated in the promotion details.
• If evidence of bonus abuse is found, the account will be closed and the bonus will be forfeited.
• 1kk reserves the right to change, suspend or cancel any bonus offer at any time.

7Gaming Rules

All games available on 1kk — casino, slots, sports betting — are governed by the following general rules:

• Each game has its own specific rules which are displayed in the game interface.
• If a game result is voided due to a technical error, the amount wagered on that game will be refunded.
• 1kk is not responsible for a game being interrupted due to loss of internet connection; settlement will be based on system records.
• Any changes to the rules of a game provider will automatically take effect on the 1kk platform as well.
• If a suspicious betting pattern is detected, 1kk reserves the right to investigate and suspend the relevant account.

Special Sports Betting Rules

• Bets placed before an event begins will be settled according to the stated odds.
• If a match or event is postponed or cancelled, the rules for settling the relevant bet will be stated on the betting page.
• Live betting odds change constantly; the odds displayed at the time a bet is placed are final.

8Prohibited Activities

The following activities are strictly prohibited on the 1kk platform and those who carry them out will have their account permanently closed:

• Operating multiple accounts or using another person's account.
• Abusing the bonus system (arbitrage betting, bonus hunting, etc.).
• Attempting any form of fraud, hacking or system manipulation.
• Using the platform for the purpose of money laundering.
• Using gaming software or AI tools to gain an unfair advantage.
• Creating an account using a false identity or fraudulent information.
• Conducting transactions using a third-party payment method.

9Responsible Gaming

1kk believes that gaming should be a source of entertainment, not addiction. We are mindful of the mental and financial wellbeing of all our players.

Self-Control Tools

• Deposit Limits: You can set daily, weekly or monthly deposit limits.
• Session Limits: The option to limit continuous gaming time.
• Self-Exclusion: You can request that your account be temporarily or permanently closed for a specified period.
• Reality Check: Warning messages during gaming sessions at regular intervals.

If you need support, contact us via our 24/7 live chat or by email. For more information, visit our Responsible Gaming page.

10Privacy and Security

1kk places the highest importance on the privacy and security of your personal information.

• All data is protected through SSL encryption technology.
• Your personal information will not be sold to third parties.
• Information may be shared with the relevant authorities where required by law or to prevent fraud.
• Our third-party service providers operate under strict confidentiality agreements.

For our full privacy policy, please visit the Privacy Policy page.

11Limitation of Liability

1kk does not accept any liability for the following:

• Losses caused by the user's internet connection being interrupted.
• Losses caused by faults in third-party software or hardware.
• Account information falling into the hands of a third party due to the user's negligence.
• Service unavailability due to unexpected technical errors or system maintenance.
• Game interruptions caused by server issues on the part of the game provider.

1kk always strives to resolve any technical issues promptly. Once a problem is identified, our team will take immediate action.

12Terms & Conditions Changes

1kk reserves the right to amend or update these terms and conditions at any time.

• Users will be notified in advance of any significant changes.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.
• The update date will always be displayed at the top of this page as "Last Updated".
• If you do not agree to the new terms and conditions, please notify our support team to close your account.

13Account Closure

At the user's initiative

You may request to close your account at any time by contacting us via our 24/7 live chat or email. All turnover requirements must be met and any available balance must be withdrawn before the account is closed.

At 1kk's initiative

1kk may close or suspend an account without notice for the following reasons:

• A serious breach of these terms and conditions.
• Evidence of fraudulent or suspicious activity.
• Providing false information during the verification process.
• A long-term inactive account (prior notice will be given).

14Dispute Resolution

If you have any dispute or complaint, please attempt to resolve it by following the steps below:

• Step 1: Inform us of the matter in Bengali via our 24/7 live chat. Most issues can be resolved immediately.
• Step 2: If the issue is not resolved via live chat, send a detailed complaint by email to: [email protected]
• Step 3: After the email complaint is received, our team will provide a written response within 7 business days.

Please include your account ID and relevant transaction details in all complaint-related communications. This will help us reach a resolution faster.

Contact & Support

If you have any questions about these terms and conditions, please get in touch with us: